1. Introduction
These Terms and Conditions govern the use of this website and the purchase of products from Dr Reckeweg UK. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use this website or place an order.
These Terms and Conditions should be read in conjunction with our Returns and Refunds Policy and Delivery Information pages.
2. Business Information
This website is operated by:
Dr Reckeweg UK LTD
2 Livingstone Road
Gravesend
DA12 5DZ
United Kingdom
3. Products
All products sold on this website are healthcare and medicinal remedies. Product descriptions and information are provided for general reference only and do not constitute medical advice.
Customers are responsible for ensuring that products selected are suitable for their intended use. If in doubt, professional medical advice should be sought prior to purchase.
4. Orders
All orders placed through this website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected misuse, incorrect pricing, or stock unavailability.
Once an order has been placed, it cannot be amended or cancelled.
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5. Pricing and Payment
All prices are displayed in pounds sterling (GBP), and all products are subject to VAT.
Payment must be made in full at the time of placing an order. Orders will not be processed until payment has been successfully received.
We reserve the right to amend prices at any time without prior notice.
All payments made through this website are processed securely by Lloyds Cardnet, a third-party payment service provider. We do not store or have access to your full payment card details.
By placing an order, you authorize Lloyds Cardnet to process your payment using the payment method you have selected. Payment processing is subject to Lloyds Cardnet’s own terms, conditions, and privacy policies.
We are not responsible for any errors, delays, or payment failures caused by Lloyds Cardnet, your card issuer, or other third-party payment networks. In the event of a payment issue, you may be required to contact your card issuer or Lloyds Cardnet directly.
6. Delivery
Delivery is carried out via Royal Mail 1st Class or Courier. Delivery times are estimates only and are not guaranteed.
Customers must report non-receipt of an order within 3 days of the expected delivery date. Claims reported outside this timeframe may not be accepted. Customers may be required to submit a lost item claim directly with Royal Mail.
Further details are set out in our Delivery Information page.
7. Returns and Refunds
All products sold are non-returnable due to their nature. This policy is in place to ensure safety, hygiene, and the quality of items that cannot be resold once opened or handled.
If your items arrives damaged, please email us at info@reckeweg.co.uk within 3 days of delivery, including a photo of the product. We will review your case and guide you on the next steps.
Full details are provided in our Returns and Refunds Policy.
8. Use of Products / Medical & Homeopathic Disclaimer
Products must be used strictly in accordance with the manufacturer’s instructions and guidance. We accept no responsibility for issues arising from misuse, overuse, or failure to follow instructions. As a customer, you will need to follow the advice from the consultation.
Dr Reckeweg UK provides homeopathic and wellness-related consultations and products.
All information provided is for general informational purposes only
Consultations do not replace medical diagnosis or treatment
You should always seek advice from a qualified medical professional where appropriate
We do not knowingly collect sensitive health data unless voluntarily provided by you and only where necessary for consultation purposes.
9. Limitation of Liability
To the fullest extent permitted by law, Dr Reckeweg UK shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website or the purchase or use of products supplied.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
10. Intellectual Property
All content on this website, including text, images, logos, and design, is the property of Dr Reckeweg UK or its licensors and is protected by UK intellectual property laws. Content may not be copied, reproduced, or used without prior written consent.
11. Privacy and Data Protection
Personal data is handled in accordance with applicable UK data protection legislation. Please refer to our Privacy Policy for further information on how your data is collected and used.
12. Amendments
We reserve the right to amend these Terms and Conditions at any time. Any changes will take effect immediately upon publication on this website.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
If you have any questions regarding these Terms and Conditions, please contact us prior to placing an order.