Introduction
This Returns and Refunds Policy sets out the terms under which products are supplied by Dr. Reckeweg (UK) LTD and explains the limited circumstances in which refunds may be considered. This policy is provided in accordance with applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Due to the nature of the products supplied, which include healthcare and medicinal remedies, strict controls are necessary to protect product safety, hygiene, and integrity. Customers are advised to read this policy carefully before placing an order. By completing a purchase through this website, you confirm that you have read, understood, and agreed to the terms set out below.
Any claims for breakages or damaged goods, photograhic evidence will be required with 3 days of receipt of delivery.
Scope of This Policy
This policy applies to all purchases made directly through the Dr. Reckeweg (UK) LTD website. It applies to all customers.
No Returns or Cancellations
All products supplied by Dr. Reckeweg (UK) LTD are non-returnable.
All sales are final. Customers are strongly advised to review product information carefully before completing their purchase.
Reporting Issues
Any concerns relating to faulty or incorrectly supplied goods must be reported within 3 days of receipt.
When contacting us, you must provide:
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Your order number
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A clear description of the issue
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Supporting evidence where applicable
Failure to notify us within this timeframe may affect our ability to assess the claim.
Statutory Rights
Nothing in this Returns and Refunds Policy affects your statutory rights under UK consumer law.
Policy Changes
We reserve the right to amend this Returns and Refunds Policy at any time. Any changes will take effect immediately upon publication on this website.
Contact Information
If you require clarification regarding this policy, you are encouraged to contact us before placing an order. We are happy to assist in ensuring you select the correct products.
info@reckeweg.co.uk