Dr Reckeweg (UK) LTD
Effective Date: 01/01/2026
Dr Reckeweg (UK) LTD (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access our website, book a consultation, or purchase products, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Scope of This Website
This website is intended only for customers and healthcare practitioners.
Access to products and services is provided only after booking a consultation.
By using this website, booking a consultation, or placing an order, you confirm that you understand and accept this Privacy Policy.
2. Who We Are
Data Controller:
Dr Reckeweg (UK) LTD
2 Livingstone Rd
Gravesend
DA12 5DZ
United Kingdom
info@reckeweg.co.uk
3. Personal Data We Collect
We may collect and process the following personal data:
a) Consultation & Booking Information
When you book a consultation, we may collect:
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Full name
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Email address
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Telephone number
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Address (if required)
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Booking date and time
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Consultation notes or information you voluntarily provide
We do not request full medical records. Any information shared during a consultation is treated confidentially and only used for the purpose of providing our services.
b) Customer & Account Information
If you create an account or place an order, we may collect:
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Billing and delivery address
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Email address
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Telephone number
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Account login details
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Order history
c) Payment Information
Payments are processed securely by third-party payment providers. We do not store or have access to full payment card details.
d) Automatically Collected Information
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IP address
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Browser type and version
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Device and operating system
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Pages visited and browsing activity
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Cookies and tracking technologies
4. How We Use Your Personal Data
We use personal data to:
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Manage and deliver consultations
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Verify eligibility to access products and services
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Process and fulfil orders
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Manage customer accounts
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Process payments and refunds
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Communicate appointment confirmations and service updates
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Provide customer support
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Improve website functionality and services
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Prevent fraud and ensure website security
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Comply with legal and regulatory obligations
5. Lawful Basis for Processing
We process personal data under the following lawful bases:
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Contractual necessity – to provide consultations and fulfil orders
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Legal obligation – to comply with UK laws
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Legitimate interests – operating, improving, and securing our business
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Consent – where required (marketing communications and non-essential cookies)
6. WooCommerce, Bookings & Customer Accounts
Our website is built using WooCommerce and related booking systems running on WordPress.
When you book a consultation, create an account, or place an order, the following data may be stored securely:
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Personal and contact details
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Booking and appointment records
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Order and transaction history
This information is used solely to:
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Deliver consultations
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Manage accounts
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Fulfil orders
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Meet legal and accounting requirements
You may request deletion of your account or consultation data at any time, subject to legal retention obligations.
7. Payments & Transaction Data
All payments are processed securely by third-party payment providers integrated with WooCommerce.
We do not store full card details.
Transaction-related data (order number, payment status, amount) is retained for tax, accounting, and legal purposes.
Payment providers process personal data in accordance with their own privacy policies.
8. Sharing Your Personal Data
We may share personal data with trusted third parties, including:
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Payment processors
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Booking and scheduling service providers
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Delivery and courier companies
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Website hosting and IT service providers
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Analytics and marketing providers
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Legal or regulatory authorities where required by law
All third parties are required to process data securely and in compliance with UK GDPR.
9. International Data Transfers
Where personal data is transferred outside the UK, appropriate safeguards are used, including UK-approved Standard Contractual Clauses.
10. Data Retention
We retain personal data only for as long as necessary to:
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Deliver consultations and services
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Fulfil orders
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Meet legal, accounting, and regulatory requirements
Data is securely deleted or anonymised when no longer required.
11. Your Rights Under UK GDPR
You have the right to:
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Access your personal data
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Correct inaccurate or incomplete data
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Request erasure of personal data
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Restrict or object to processing
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Request data portability
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Withdraw consent at any time
To exercise your rights, contact us using the details in Section 2.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
12. Cookies
Our website uses cookies to:
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Ensure site functionality
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Manage bookings and logins
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Analyse traffic and performance
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Improve user experience
Non-essential cookies are used only with consent. You can manage cookies via your browser settings.
13. Data Security
We use appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, or misuse.
14. Children’s Privacy
This website is not intended for children under the age of 16. We do not knowingly collect data from children.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
16. Contact Details
Dr Reckeweg (UK) LTD
2 Livingstone Rd
Gravesend
DA12 5DZ
United Kingdom
Email: info@recekweg.co.uk